Refund Policy

Last updated 11 September 2026

Try SmoothCut before you buy: recording, editing and preview are free. If you buy and it is not for you, ask within 14 days and we refund the full amount.

1. 1. The 14-day guarantee

   Any licence bought on smoothcut.studio can be refunded in full within 14 days of purchase, for any reason. You do not need to explain.

2. 2. How to ask

   Email hello@smoothcut.studio from the address you bought with, or reply to your receipt. Include the order id from the Dodo Payments receipt if you have it. We confirm within two working days.

3. 3. How you get the money

   Refunds go back to the original payment method through Dodo Payments. They usually appear within 5 to 10 working days depending on your bank. We cannot refund to a different card or account.

4. 4. What happens to the licence

   A refunded licence is revoked. The app keeps working for recording, editing and preview; export stops on the next check-in. Files you already exported are yours to keep.

5. 5. Upgrades

   An upgrade from Personal to Pro can be refunded within 14 days of the upgrade payment. The licence then returns to Personal.

6. 6. After 14 days

   We do not offer refunds after 14 days, except where the law where you live requires it. If the app is not working for you, email us first; most problems are fixable and we would rather fix them.

7. 7. Chargebacks

   Asking us is faster than a chargeback and gets you the same result. A chargeback revokes the licence immediately and we will provide the payment processor with the purchase and activation records.