Privacy Policy
Last updated 20 September 2026
This policy explains what SS Enterprises collects when you use smoothcut.studio and the SmoothCut app, why, and what you can ask us to do about it. The short version: your recordings never reach us, usage analytics in the app is optional and never carries content, and we keep only what a purchase and a licence need.
1. Your recordings
Recording, editing, captions and export happen on your computer. We do not receive, store or see your recordings, your microphone audio, your webcam, or the text of your captions.
2. What the app sends us
Only when you use these features:
- Licence activation and check-ins: your licence key, a one-way hash of a hardware identifier (never the identifier itself), a device label you can see in your account, and your IP address as received by our server.
- Update checks: a request to our update feed. It carries no identifier.
- Speech models and sound library: downloads from our asset server, with no identifier.
- Usage analytics, if you leave it on: see the next section.
3. Usage analytics in the app
The app can send us anonymous usage data through PostHog so we can see which features are used, where people get stuck, and which errors happen. You choose during onboarding, and you can change your mind at any time under Settings → Privacy. Turning it off takes effect immediately.
What it sends is the shape of your work, never the content: which feature was used, in what format, how many, how long it took, and the app's own error message when something fails. Concretely: app launched, recording started and stopped, a region added, an effect applied, subtitles generated, an export started, finished or failed, and an error shown.
What it never sends: your recordings, audio, webcam, screenshots, subtitles or transcripts, file names, folder paths, the text of any overlay, or your licence key. The app removes anything shaped like a path, an address or a sentence before an event leaves your computer, even if a bug tried to include it.
To tell one installation from another it uses the same one-way hash of a hardware identifier as the licence check. If you have activated a licence, the email and edition on it are attached; if you gave a name during onboarding, that too. Alongside each event: the app version, operating system, architecture and language.
4. What the site collects
- Buying: your email, the product, the payment id and amount. Payment card details are handled by Dodo Payments, our merchant of record, and never reach us. Their privacy policy applies to the payment.
- Account: your email, an optional name, sign-in codes (kept for ten minutes), and session cookies.
- Support: whatever you send us by email.
- Protection: IP addresses for rate limiting and Cloudflare Turnstile on sign-in and key-resend forms.
- Logs: activation, check-in and admin actions on a licence, with timestamps, so we can help when something goes wrong.
- Site analytics: which pages are visited, from where, on what kind of device and browser, through Google Analytics and PostHog. Google Analytics is set to shorten IP addresses. Neither loads if your browser sends Do Not Track or Global Privacy Control, and neither runs in the admin console.
5. Why we use it
To deliver and manage your licence, to answer support, to send transactional email (your key, sign-in codes, a receipt), to prevent abuse, and to meet legal and tax obligations. We do not sell personal data, and we do not send marketing email unless you ask for it.
6. Who else sees it
- Cloudflare hosts the site, the database, and sends our email.
- Dodo Payments processes payments and sends us purchase and refund events.
- PostHog stores the usage analytics from the app and the site, on servers in the United States.
- Google Analytics stores the site analytics, under Google's terms.
- Nobody else, unless the law requires it.
7. Cookies
The site sets a session cookie when you sign in. Google Analytics and PostHog set their own cookies and local storage to tell a returning browser from a new one. There is no advertising and no cross-site tracking, and we do not share analytics with advertisers. Sending Do Not Track or Global Privacy Control from your browser keeps both trackers off.
8. How long we keep it
Licence and purchase records for as long as the licence exists and as long as tax law requires afterwards. Account data until you ask us to delete it. Sign-in codes for ten minutes. Activity logs for two years. Site and app analytics for up to 14 months.
9. Your rights
You can turn app analytics off in Settings → Privacy at any time, and keep the site's trackers off with Do Not Track. You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it, including the analytics tied to your installation. Deleting a licence record means the licence stops working. Email hello@smoothcut.studio and we will answer within 30 days. If you are in the EU or UK you also have the right to complain to your data protection authority.
10. Where data lives
On Cloudflare's network, which may store it in data centres outside your country, under Cloudflare's data protection terms. We are based in India.
11. Children
The site and app are not aimed at children under 16, and we do not knowingly collect their data.
12. Changes
We will update this page when what we collect changes; the date at the top says when.
SS Enterprises
Plot No 337, Workyard, Phase 2, Industrial Business & Park, Chandigarh, Punjab 160002, India